FREQUENTLY ASKED QUESTIONS

 

We appreciate your effort to send us your opinions, ideas, and complaints; we accept them and we’re doing our best to handle them in the most professional way.

 

WHAT SHOULD I DO IF I RECEIVE A WRONG ORDER?

 

For pergola kits pricing  questions or  any mistake or problem regarding your order and the delivered products, please contact our customer care department or contact us via any of the contact methods presented in the contact information section below.

 

I wasn’t satisfied with the product/service I have received in the unikit.us store; with whom should I speak?

For any problem related to the product, service or any other appeal, we will gladly receive your call or mail. 

I need an invoice for my order, how can I receive one?

When you finalize your order, at the finalize section, you must fill in a short form with your contact and delivery details. In that section you will also have a check box with the possibility to receive an invoice with a company name. The invoice will be sent to you, along with a payment receipt.

 

What tools are needed, and what do I need to know before installation?

All of our aluminum kits are created specifically for simple field installation. No need for professional tools or technical knowledge.

I need an invoice for my order, how can I receive one?

When you finalize your order, at the finalize section, you must fill in a short form with your contact and delivery details. In that section you will also have a check box with the possibility to receive an invoice with a company name. The invoice will be sent to you, along with a payment receipt.

The pergola is made of 4 main components, and they all come in precise sizes according to your needs.

  • Columns and load bar
  • Wall bar
  • Connecting bars
  • Shading rungs
  • What tools do I need?
  •  4-5 rung ladder
  • Leveler
  • Standard drill
  • Household screwdriver
  • 11-diamterer screwdriver big for closing the jumbos.

What are the steps in installing an aluminum pergola?

  1. Mark the column spot on the floor
  2. Mark the wall bar parallel to the columns
  3. Build the columns
  4. Connect the load bar to the columns
  5. Connect wall bar
  6. Connect connecting bars

Keep in Touch!

013-035-3246646

info @unikit.co.il